If you’ve completed your background check but are still receiving emails from Certn.co, don’t worry—this is often a result of the process still being finalized or additional verification steps taking place. Certn.co may send follow-up communications to keep you informed about the status of your background check or to request additional information.

Verification Process Can Take Time

While your background check may appear to be complete on your end, Certn.co’s system may still be processing or verifying certain details. Some checks can take longer due to the nature of the data being reviewed or if there are any discrepancies that need to be resolved. The emails you’re receiving are likely part of their process to keep you updated.

Action Required?

In some cases, Certn.co might send emails requesting additional documents or information from you in order to complete the verification. Be sure to check your inbox for any instructions that might require action on your part. If you don’t see any new requests, it’s a good idea to confirm that your background check is fully processed by logging into your Certn.co account or reaching out to their support team for clarification.

Duplicate Submissions

Sometimes coaches accidentally start the background check twice – so Certn has two ‘accounts’ in their system with your email. As long as you completed/passed the background check and have email verification to prove it, just ignore their follow ups emails.

Need Assistance?

If you’re unsure about why you’re receiving emails or need help with your background check status, Certn.co’s customer support team is available to assist. Feel free to contact them directly for more information or assistance regarding your account.

For more information on keeping your account secure, visit this article. For help with any Certn.co account issues, visit this article.