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Hello! Welcome to the Athletes Untapped Support Center!

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Common Answers

Common Answers

What are the hours and scheduling expectations for coaches?

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Getting Started

How do I sign up (as a parent or athlete)?

What sports are offered at Athletes Untapped?

Is Athletes Untapped right for me/my child?

About Athletes Untapped: What it is, and How it Works

Account & Profile

How do I sign into my account?

Finding a Coach

How much does it cost to book a coach?

What if my coach isn’t the right fit?

How do I contact a coach?

How do I find a coach?

Booking Training Sessions

How do I know if I booked a lesson?

How much time does a coach rate cover?

How do I modify a booked lesson?

How do I cancel a lesson?

What if my coach cancels a lesson?

Payments

How do I change my payment method for a lesson?

When will I be charged for my lessons?

Can I receive a refund?

What if I don’t feel comfortable paying online?

Can I pay my coach via Venmo or cash?

How do I pay for a lesson?

Trust & Safety

What is the refund & credit policy?

Where can I find the Athletes Untapped Terms of Service

How do I contact Athletes Untapped support?

How do you evaluate coaches?

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Getting Started

What are the hours and scheduling expectations for coaches?

I’ve Tried Other Coaching Sites Before but Didn’t Love Them – How Do I Know If This Is Legit?

Does AU Find Clients for Me, or Is That My Responsibility?

When Should I Expect to Book My First Client?

Does AU Provide Facilities for Their Coaches?

How Can I Be Sure I Completed All Three Onboarding Steps?

Booking Training Sessions

Does AU Support Group and Team Lessons?

How Are Clients Connected with Me?

How Will I Get Notified if Clients Contact Me?

How Quickly Should I Respond to Clients?

Do I Have to Take on a Client if They Message Me?

Where can I view my bookings and total earnings?

Taxes

Will I receive a 1099 from Athletes Untapped?

My Profile

Does AU Support Virtual Lessons?

Is There a Fee Associated with Maintaining a Coach Profile?

How, and Why, Should I Create a Custom URL for My Profile?

I’m on Vacation Mode – How Do I Get Off?

How Many Training Locations Can I Add to My Profile?

How Do I Complete My Background Check?

Payments

Stripe Asked for My ‘Website’ When Setting Up My Payout Method – What Do I Put There?

When Will I Receive the Payout After Completing a Lesson on My Calendar?

How Do I Set Up My Payout Method via Stripe?

What Does the AU Team Suggest I Set as My Four Pricing Options?

Do I Have to Keep All Four Pricing Options on My Profile?

How do I edit my rates?

Trust & Safety

What is the refund & credit policy?

What if there’s an emergency during my lesson?

How can I keep my account secure?

Where can I find the Athletes Untapped Terms of Service

How do I contact Athletes Untapped support?