At Athletes Untapped, we strive to ensure all scheduled training sessions run smoothly. However, if your coach does not show up for a session, we have steps in place to assist you.
Steps to Take If Your Coach Doesn’t Show Up
- Allow a 15-Minute Grace Period
Coaches may run a few minutes late due to unforeseen circumstances. If your coach has not arrived within 15 minutes of the scheduled session start time, proceed to the next step. - Contact Your Coach
Use the Athletes Untapped messaging system to reach out to your coach and check on their status. If you’re unsure how to do this, follow our guide on How do I contact a coach?
- Report the No-Show to Support
If you do not receive a response from your coach within a reasonable timeframe, contact Athletes Untapped Support for assistance. We will investigate the situation and work toward a resolution.
What Happens Next?
Rescheduling the Session
If your coach was unable to attend due to an emergency, they will offer to reschedule the session at a convenient time for you. If you need help with rescheduling or getting in touch with your coach, contact our support team: community@athletesuntapped.com
By following these steps, we will help ensure that you receive the training experience you signed up for!