Yes, we expect you to take on every client who messages you – unless there are unusual circumstances. Accepting all client requests helps you build a more robust client base and enhances your reputation as an active and dedicated coach. By staying responsive and open to opportunities, you can increase your chances of maintaining a steady flow of work and growing your business on our platform.

Understanding the Expectations

The expectation to accept client messages is part of creating a reliable and consistent coaching experience. When you decline a client, it can potentially affect your visibility on the platform, as clients prefer coaches who are actively engaging and available. This is why it’s important to be as responsive as possible and take on clients who reach out to you, as it helps both you and the platform thrive.

Handling Unusual Circumstances

While it’s encouraged to accept every client message, there may be exceptional cases where you need to politely decline. For example, if a client’s specific needs or the type of sport they want to learn is outside your area of expertise, it’s understandable to turn down the request. Similarly, if you have scheduling conflicts or other personal matters preventing you from providing the coaching they require, you may need to explain this and respectfully decline. However, it’s important to only decline in these rare cases and always let us know so we can help the client find another Athletes Untapped coach.

Strategies for Managing Multiple Client Requests

If you start receiving a large number of client inquiries, managing your schedule efficiently becomes crucial. Consider blocking out times when you’re available for lessons, and be transparent about your availability on your profile. This way, you can manage your workload while still being open to as many requests as possible.

For more information on requesting reviews from clients, visit this article. For tips on how to get past or current clients to re-book, visit this article.