Coaches should not cancel on clients within 24 hours of their upcoming lesson. That said, we understand unexpected situations can arise and schedules may need to change. The most important thing is to communicate with your client as soon as possible. If you need to adjust a session due to unforeseen circumstances, reach out to your client promptly to let them know about the change. Clear communication helps maintain a positive relationship with your clients and ensures they feel respected and informed about any modifications to their sessions.

Rescheduling and Adjusting Sessions

If you simply want to reschedule a lesson, change the date and time, or adjust the number of athletes attending, the best approach is to inform your client in advance. Either you or the client can ‘edit’ a session on your calendar to a new date & time. Being proactive and flexible when it comes to rescheduling shows professionalism and commitment to providing a good experience for your clients, which can help maintain their trust and satisfaction.

Handling Cancellations and Credits

If you need to cancel a session altogether, the process is straightforward. When you cancel a session on your calendar, the payment for that session is returned to the client as a credit, which they can use for a future lesson. This ensures that your clients are not left without options and can easily reschedule their session with you or another coach on the platform. By offering a credit, you help retain the client’s business and keep the relationship positive, even when a cancellation is necessary.

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