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I'm an Athlete/Parent
About Athletes Untapped: What it is, and How it Works
Can I pay my coach via Venmo or cash?
Can I receive a refund?
How do I cancel a lesson?
How do I change my payment method for a lesson?
How do I contact a coach?
How do I contact Athletes Untapped support?
How do I find a coach?
How do I know if I booked a lesson?
How do I modify a booked lesson?
How do I pay for a lesson?
How do I sign into my account?
How do I sign up (as a parent or athlete)?
How do you evaluate coaches?
How much does it cost to book a coach?
How much time does a coach rate cover?
Is Athletes Untapped right for me/my child?
What if I don’t feel comfortable paying online?
What if my coach cancels a lesson?
What if my coach isn’t the right fit?
What is the refund & credit policy?
What sports are offered at Athletes Untapped?
When will I be charged for my lessons?
Where can I find the Athletes Untapped Terms of Service
I'm a Coach
Can I pause coaching, but keep my account active? (Vacation Mode)
Do I Have to Keep All Four Pricing Options on My Profile?
Do I Have to Take on a Client if They Message Me?
Do I set my own prices?
Does AU Find Clients for Me, or Is That My Responsibility?
Does AU Provide Facilities for Their Coaches?
Does AU Support Group and Team Lessons?
Does AU Support Virtual Lessons?
How Are Clients Connected with Me?
How Can I Be Sure I Completed All Three Onboarding Steps?
How can I keep my account secure?
How can I promote my coach profile?
How can I see reviews my clients have left for me?
How do I become an Athletes Untapped coach?
How Do I Complete My Background Check?
How do I contact a client?
How do I contact Athletes Untapped support?
How do I edit my coach profile?
How do I edit my rates?
How do I get paid after completing a lesson?
How do I get past or existing clients to re-book?
How do I improve my position in search results?
How do I know if my client’s service has been booked?
How do I manage my availability?
How do I modify a booked lesson?
How Do I Reset My Password?
How Do I Set Up My Payout Method via Stripe?
How do I submit my background check?
How Does AU Find Clients for Me?
How Many Clients Does the Average Coach Receive?
How Many Lessons Am I Supposed to Be Available for Each Week?
How Many Training Locations Can I Add to My Profile?
How Quickly Should I Respond to Clients?
How Will I Get Notified if Clients Contact Me?
How, and Why, Should I Create a Custom URL for My Profile?
I’m Not Very Tech Savvy – Can I Still Apply to Coach?
I’m on Vacation Mode – How Do I Get Off?
I’ve Tried Other Coaching Sites Before but Didn’t Love Them – How Do I Know If This Is Legit?
Is Athletes Untapped free for coaches?
Is There a Fee Associated with Maintaining a Coach Profile?
Is There a Formal In-Person Interview Process?
Next Steps After Onboarding for Coaches
Should I request reviews from my clients?
Stripe Asked for My ‘Website’ When Setting Up My Payout Method – What Do I Put There?
What are the coach cancellation policies?
What are the hours and scheduling expectations for coaches?
What Does the AU Team Suggest I Set as My Four Pricing Options?
What if I have duplicate booking requests?
What if there’s an emergency during my lesson?
What is the refund & credit policy?
What type of Coach does Athletes Untapped look for?
When Should I Expect to Book My First Client?
When Will I Receive the Payout After Completing a Lesson on My Calendar?
Where can I find the Athletes Untapped Terms of Service
Where can I view my bookings and total earnings?
Why Am I Still Receiving Emails from Certn.co After Completing My Background Check?
Why should I become an Athletes Untapped coach?
Will I receive a 1099 from Athletes Untapped?
