We want you to feel completely confident and satisfied with the coaching experience you receive. We understand that sometimes, after your first lesson with a coach, you may feel that the match isn’t quite the right fit. That’s why we offer a 100% satisfaction guarantee: if you believe your coach wasn’t the right fit for you after your first lesson, simply let us know within 24 hours, and you will be eligible for a full refund – no questions asked. We want to take the worry out of finding the perfect coach for your needs, so you can try out new lessons without any stress or concern.
On top of the peace of mind that comes with our refund policy, we also offer flexibility when it comes to all of your coaching lessons. Every lesson booked through Athletes Untapped is eligible for a credit. This means that if you want to try another coach at any point, switch sports, or move your credits for any reason, you can easily transfer the credit from your lesson to another coach. Whether you want to continue working with your existing coach or explore a different coaching style, your credit will be there for you to use as you see fit. This added flexibility ensures that you always have control over your coaching experience and can make changes when necessary, without losing the value of your investment.
For those seeking additional details on how our refund and credit system works, we encourage you to review our Site Terms for full and clear information. This document outlines all the specifics and ensures that you understand how to make the most of the policies we have in place. Our goal is to provide a transparent, flexible, and supportive environment for all athletes and coaches. We want you to have a seamless experience, from booking your lessons to finding the right coach, with the assurance that you have options and support along the way. Your satisfaction is our priority, and we’re here to make sure you get the most out of your coaching journey with Athletes Untapped.
For more information on refunds and cancellations, visit this article. For more information if you determine your coach isn’t the right fit, visit this article.